اللغة

سلة المشتريات

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Privacy Policy & Terms of Service

At Cotton Haven, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide you with a better shopping experience, including:

  • Personal Information:
    When you make a purchase, create an account, or sign up for our newsletter, we may collect your name, email address, phone number, shipping address, and payment information.

  • Usage Data:
    We collect information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on our site. This data helps us improve your shopping experience and our website’s functionality.

  • Cookies:
    We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device to remember your preferences and provide personalized content. You can adjust your browser settings to control cookies, but please note that certain website features may not work properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders:
    To fulfill your orders, including sending order confirmations, processing payments, and shipping your items.

  • To Improve Our Services:
    To enhance your shopping experience and website usability based on your preferences and browsing behavior.

  • To Send Marketing Communications:
    If you have subscribed to our newsletter, we may send you promotional emails about new products, discounts, or special offers. You can unsubscribe from these emails at any time.

  • To Provide Customer Support:
    To respond to your inquiries, assist with returns or exchanges, and provide general support regarding your account or orders.

3. Data Security

We implement various security measures to protect your personal information, including encryption, secure payment gateways, and strict access controls. However, please be aware that no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in fulfilling our business operations, such as payment processors, shipping companies, and email marketing services. These third parties are obligated to protect your information and use it only for the purposes we specify.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us. To exercise these rights, please contact us at info@cottonhaven.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

Terms of Service – Cotton Haven

By using our website and purchasing products from Cotton Haven, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Terms

  • By accessing and using our website, you agree to comply with these Terms of Service, as well as our Privacy Policy.
  • Cotton Haven reserves the right to modify, update, or terminate our services and website at any time without notice.

2. Account Registration

To place an order, you may be required to create an account on our website. You agree to provide accurate, current, and complete information during the registration process and to keep your account details updated.

  • Responsibility for Account:
    You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Notify us immediately if you believe your account has been compromised.

3. Product Information and Availability

We strive to ensure that all products on our website are described accurately. However, we do not guarantee that the information, including product descriptions, pricing, and availability, is always complete or error-free. Cotton Haven reserves the right to change product details or remove items from our website without notice.

4. Pricing and Payment

  • All prices listed on our website are in Egyptian Pounds (EGP) and include applicable taxes.
  • Payment for all orders must be completed at the time of purchase through our available payment methods (Cash on Delivery, Kashier, credit/debit cards, etc.).
  • Cotton Haven reserves the right to cancel any orders if there are errors in pricing or payment processing.

5. Shipping and Delivery

  • We offer free shipping on all orders within Egypt, and the delivery details will be provided during checkout. For more information, please refer to our Shipping & Delivery Policy.
  • Cotton Haven is not responsible for delays caused by third-party shipping companies or factors beyond our control, such as weather conditions or public holidays.

6. Returns and Exchanges

We want you to be happy with your purchase. If you're not satisfied, please refer to our Returns & Exchanges Policy for guidelines on returning or exchanging items. Please note that certain items may not be eligible for return or exchange.

7. Intellectual Property

All content on our website, including text, images, logos, graphics, and product designs, are owned by Cotton Haven or our partners and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cotton Haven is not responsible for any direct, indirect, incidental, or consequential damages that arise from the use of our website, including any errors in the product information, loss of data, or delays in shipping.

9. Governing Law

These Terms of Service are governed by the laws of Egypt. Any disputes arising from the use of our website or services will be resolved under Egyptian law.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at: