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Returns & Exchanges Policy

At Cotton Haven, customer satisfaction is our top priority. We understand that sometimes things don't work out, whether it's the fit, the style, or a change of mind. That’s why we offer a flexible Returns & Exchanges Policy to ensure a hassle-free experience for you. Here’s everything you need to know about returning or exchanging your order.

1. Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return your items under the following conditions:

  • Return Period:
    You have 7 days from the date of receiving your order to request a return.

  • Return Conditions:

    • Items must be unused, unwashed, and in original condition (with tags still attached).
    • Items must be free from any damage and in the same packaging they were delivered in.
    • For hygiene reasons, certain items like underwear and swimwear cannot be returned.

  • How to Return:

    1. Contact our customer service team at info@cottonhaven.com to initiate the return.
    2. Provide your order number and details of the items you wish to return.
    3. We will guide you through the return process and send you instructions on how to send back the items.

2. Exchange Policy

We offer exchanges on eligible items if you would prefer a different size, color, or style. Here’s how our exchange process works:

  • Exchange Period:
    You have 7 days from the date of receiving your order to request an exchange.

  • Exchange Conditions:

    • The items you want to exchange must meet the same criteria as returns: unused, unwashed, and in original condition.
    • If you’re exchanging for a different size or color, availability will depend on our stock.

  • How to Exchange:

    1. Email us at info@cottonhaven.com with your order number and the details of the item(s) you’d like to exchange.
    2. We will confirm availability and send you instructions on how to return the item and receive your replacement.

3. Refund Policy

If you decide you don’t want to exchange your items and prefer a refund, we will gladly process it under the following terms:

  • Refund Method:
    Refunds will be issued to the original payment method used during purchase (e.g., credit card, PayPal).

  • Refund Processing Time:
    Refunds typically take 5-10 business days to process, depending on your payment method.

  • Non-Refundable Items:

    • Sale items or items purchased with a discount cannot be refunded.
    • Customized items (e.g., personalized T-shirts or hoodies) are non-returnable and non-exchangeable.

4. Shipping Fees on Returns & Exchanges

  • Return Shipping:
    The cost of returning items is the responsibility of the customer unless the item is faulty or damaged. In this case, we’ll cover the return shipping costs.

  • Exchange Shipping:
    We cover the shipping costs for exchanges, but this applies only to exchanges within Egypt. If you are exchanging for an item that requires additional shipping fees, you will be informed before processing.

5. Damaged or Incorrect Items

We take great care to ensure that all orders are packed carefully and accurately. However, if you receive a damaged or incorrect item, please notify us within 7 days of delivery.

  • To initiate a return or exchange for a damaged or incorrect item, please email us at info@cottonhaven.com with:
    • Photos of the item and the damage/incorrect details.
    • Your order number and the item(s) in question.

We will arrange for a replacement or full refund, depending on the situation.

6. Final Sale Items

Please note that some items may be marked as final sale and are not eligible for return or exchange. These will be clearly indicated on the product page.

Contact Us for Assistance

If you have any questions or concerns regarding returns, exchanges, or refunds, our customer support team is here to help:

We’re committed to making your experience with Cotton Haven as easy and satisfying as possible.